7 Inch Santoku Knife Professional Chef Knife

Please note:

NOTIECE: Kuisine knives are extremely sharp tools and should be handled with extreme care and caution.
All knives securely wrapped in newspaper or bubble wrap and sent in a sturdy cardboard box for the safety of all handlers.

NOTIECE AGAIN: Your Kuisine knives are extremely sharp tools and should only be used or handled with extreme care and caution. Any use other than cutting is considered misuse and abuse—and will void your warranty. Kuisine Cutlery Company is not responsible for any injuries resulting from misuse or abuse of the product.

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We have a 30-day return policy, which means that you have 30 days to receive your item and ask for a return. To qualify for return, your goods must be in the same state as when they were received, that is, the returned products must be new and unused, including the original box and/or packaging, and all labels/cards.

We will refund you within 2 working days after receiving your package in our warehouse. But remember, your bank or credit card company also needs some time to process and mail the refund. Generally speaking, it may take 2-14 extra working days for you to receive the refund.

So how do you get a refund? You can contact us in kuisineusa@outlook.com by email. If your return is accepted, please send the products to our warehouse and let us know in advance. Our warehouses are as follows:
9500 Santa Fe Springs Rd, Santa Fe Springs, CA 90670
Michelle，580-969-8888
Items sent back to us without first requesting a return will not be eligible for a refund or exchange and will only be sent back to you after payment of all shipping costs.

You are responsible for all shipping costs and other costs associated with getting your order back to our warehouse, except if returns are for defective products, products that were not described accurately, or incorrect orders.

An item is only eligible for a return has two reasons:
1. Incorrect item was shipped Or products with quality defects.(Remember try to contact our customer service team by email)
2.For a return to be accepted, your item must be in the same condition that you received it; new, unused, unsharpened, and in its original packaging. You will need to provide photographic evidence.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

You can always contact us for any return question at kuisineusa@outlook.com.